Refund policy

Order Cancellations

You can cancel any standard, in-stock order at no charge any time before a shipping label has been generated. Once a label is generated and the order is marked fulfilled, it has entered our shipping process and can no longer be canceled.

Pre-Orders

You can cancel a pre-order at no charge any time before its official release date. Pre-order items are processed and shipped on or around the official release date, not at the time of purchase — once a pre-order ships, standard cancellation terms above apply.

Damaged or Incorrect Items

If your order arrives damaged, or you receive an item you didn't order, we'll make it right. Contact colin@chasecardtcg.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Once verified, we'll provide a replacement or store credit.

Return Eligibility by Product Type

Because of the nature of trading card products, eligibility for return varies by category:

Factory-Sealed Products (booster boxes, bundles, tins, elite trainer boxes): Once a manufacturer's seal has been broken, we have no way to verify whether a product has been opened, resealed, or altered after it leaves our facility. To protect every customer from receiving a previously-opened or tampered item, factory-sealed products are eligible for return only when the claim qualifies under Damaged or Incorrect Items above.

Single Cards: Individual cards are assessed and priced based on their specific condition and grade at the time of listing, which can't be independently re-verified once a card has left our facility. Single card purchases are eligible for return only when the claim qualifies under Damaged or Incorrect Items above.

TCG Accessories (sleeves, deck boxes, playmats, binders): Accessories are eligible for return only when unused, in original packaging, and the claim qualifies under Damaged or Incorrect Items above.

Questions

Reach out to colin@chasecardtcg.com with any questions about this policy.