Refund policy

All Sales Are Final

ChaseCard TCG does not accept returns, exchanges, or refunds on any products once an order has been placed, except as described under Damaged or Incorrect Items below.

• Factory-Sealed Products (booster boxes, bundles, tins, elite trainer boxes) cannot be returned. Trading card products can be opened, resealed, or tampered with in ways that are impossible for us to verify after the item has left our facility, so we're unable to accept a sealed product back under any circumstances, including a change of mind after a market price shift.
• TCG Accessories (sleeves, deck boxes, playmats, binders) are final sale.

Damaged or Incorrect Items

If your order arrives physically damaged, or you receive the wrong item, contact colin@chasecardtcg.com within 48 hours of delivery with your order number and clear photos of the item and packaging. Once verified, we'll provide a replacement or store credit at our sole discretion.

Order Cancellations

You can cancel a standard, in-stock order any time before a shipping label has been generated. Once a label is generated and the order is marked fulfilled, it can no longer be canceled, and the No-Returns policy above applies.

Pre-Orders

Pre-orders secure limited, allocated product ahead of its official release. Pre-order items are processed and shipped on or around the official release date, not immediately at time of purchase — please expect your order to ship then, not before. Once your pre-order ships, standard tracking and delivery timelines apply. You can cancel a pre-order any time before the official release date at no charge. Once an order ships, standard cancellation rules above apply.

Questions

Reach out to colin@chasecardtcg.com with any questions about this policy.