Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email. You'll get a second email once your order ships.
Domestic Shipping Methods
We ship all domestic orders via USPS or UPS. Available options and live rates are shown at checkout based on your order's size, weight, and destination.
- USPS Ground Advantage
- UPS Ground / UPS Standard
Estimated delivery windows are shown at checkout based on the shipping method you select and are provided by the carrier once your package is in their hands — not a guarantee, and separate from our 1–2 day processing time.
Tracking
Every order we ship includes tracking. A tracking number is emailed to you automatically as soon as your shipping label is generated, before the package is picked up by the carrier.
Lost, Stolen, or Delayed Packages
Once your order is handed off to USPS or UPS, ChaseCard TCG is not liable for packages that are lost, stolen, delayed, or misdelivered by the carrier — risk of loss passes to you at that point, consistent with our Terms of Service. We're not obligated to replace or refund an order lost in transit, but we will help you resolve it:
- Wait 7 days past the estimated delivery date — most "lost" packages turn up within this window.
- Check with neighbors, household members, or your building/leasing office, since carriers sometimes misdeliver to a nearby address.
- If it still hasn't turned up, email colin@chasecardtcg.com with your order number. We'll help you file a claim with the carrier and work with you in good faith on next steps.
Incorrect Shipping Information
We are not responsible for orders lost due to an incorrect or incomplete address provided at checkout. Please double-check your shipping details before placing your order.
International Orders
We currently ship within the United States only.